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Graphic FX Faq

Frequently Asked Questions about Graphic FX ...


What is your "No hidden Charges" policy?
Your price is higher / lower than _____. Why?
How long will it take to get my order?
Why must I approve the design?
Can I return an item?
What is your payment policy?
Can you provide me with references?
Can I re-order more of the same shirt?
Will you provide me a sample shirt?
How do I check the status of my order?

 
Q: What is your "No hidden Charges" policy?
A:

"No Hidden Charges" means exactly that - no "hidden" charges or fees will be tacked onto the price we quote you. Often, screenprinting companies will give you a quote that seems low on a per shirt basis, but they then tack on charges for any number of things. You may get one price for the garment, another for the printing, with additional charges for artwork, set-up, screens, etc. When all this is added together, your final bill is much higher, and what seemed a good deal is anything but.

When we quote a price, we include all costs, charges and fees associated with the order in one simple strait forward price. We include all of the following:

  • Garment
  • Printing
  • Artwork
  • Screens
  • Set-up
  • Flashing
  • Regular UPS Ground Shipping

Here's an example of our "No Hidden Charges" police vs. a competitor's confusing quote:

Quote for 50 white t-shirts with 3 color front & 1 color back
               
  Shirt + Printing   Fees
  Quote per Shirt Total   Screens Artwork Shipping Order Total
Competitor: $6.50 $325.00 $80.00 $50.00 $12.00 $467.00
Graphic FX: $7.31 $365.50 - - - $365.50
  Graphic FX Savings: $101.50


We do however charge extra for certain services that are not common to every order:

  • Color changes on press (i.e. some shirts print red ink some print blue)
  • Rush orders where we have less than 3 days to complete the order
  • Expedited shipping (i.e. 2nd Day Air, Next Day Air)

We will always include any charges up front on your quote if we know they will apply.

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Q: Your price is higher / lower than _____. Why?
A:

A great many factors can make our price higher or lower than a price you receive form another screen printing company. We use a tried and proven method of calculating our prices that gives the customer a great value while allowing us to maintain our company. Very often, when our price differs significantly from a competitor, we are not quoting on the same thing. Make sure that both parties are giving you the same garment and the same printing. If their price is still significantly lower you want to pay close attention to the following:

  • Make sure that they are offering the same brand and weight of shirt or one of equal quality. Not all screen printers will automatically give you the best garment for your money. Some may even use "seconds".
  • Make sure that they have included all charges in the quote. Often, you will be hit with a confusing array of charges that must be added on before you get a final price.
  • Ask for a sample of their work. This allows you to see the quality of their print and also tests their customer service commitment. Service, after all, is what sets a company apart.
  • Ask for references. See if their clients are happy with the company.
  • Make sure you are working with a reputable company. Someone printing in their garage may be cheaper, but they can't offer the service or quality that we can.

Our price could be much lower for several reasons:

  • The other company may have a sudo-monopoly in a small town.
  • They could have much higher overhead in a big city.
  • You might be working with a middle man that pays someone else to print the order and passes on the cost - plus mark-up - to you.
  • Smaller printers often use manual equipment that requires significantly more labor to produce the same product
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Q: How long will it take to get my order?
A: Your order will go through several stages during the production process. Each stage will take a varying amount of time to complete, and some requiring your input. The first stage is artwork preparation, which can usually be completed in a couple of days. We then ask for your approval of the design and make any needed modifications. Once the design for your order is approved, we will generally print your shirts within 3-5 business days. If you are picking up the order at our offices, we can usually have the shirts ready for you within a week. If we need to ship the order to you, it usually takes a few days for UPS ground shipping depending on how far you are from us. Shipping across several states can take 4 days. Normally, from the time we start the artwork, you should receive your order within two weeks.
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Q: Why must I approve the design?
A: We require every customer to approve all designs before they are printed because we want them to be completely satisfied with their final product. We make every effort to create your custom design correctly the first time, but we want you to make any changes you feel are necessary before we begin printing your order. Please make sure that you check every detail of your design - especially spelling - before you approve it. Once the design is approved we can not be responsible for errors on the final product that were on the approved artwork.
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Q: Can I return an item?
A: Because the shirts we print are generally custom made for each order, we do not accept returns unless we make a mistake on the order. If we do make a mistake, we will gladly re-print your order or discount your invoice.
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Q: What is your payment policy?
A: We ask that half of the invoice total be paid before we begin any printing. The remaining balance is due when you receive the order. We accept cash, checks, credit cards, and PayPal. We also will accept purchase orders from schools and other public organizations. We reserve the right to wait until personal checks clear the banking system before we begin production.
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Q: Can you provide me with references?
A: Absolutely. We will gladly provide you with contact information of customers who have ordered from us in the past. Just call or email us.
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Q: Can I re-order more of the same shirts?
A: You can add to your order up to 2 business days before we begin printing. Just call or email us and we will provide you with the approximate date that your shirts will be printed. If we have already printed your order, we require that you re-order at least 24 pieces.
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Q: Will you provide me a sample shirt?
A:

We are happy to provide you with a sample shirt from an order we previously printed. We will try to send you a shirt that matches the specifications of the order you are planning to place. For example, if your artwork will be printed in 4-color process, we'll send you a shirt that we printed using 4-color process.

If you would like to see your design on a shirt we can do that in two ways:

  • If your shirt is white in color, we can apply your design as a full size digital transfer. This will show how your design will look but it is not screen printed. Your actual print will vary slightly in color and texture. We charge $25 for this service.
  • We can also set-up and screen print a sample for you. We will use the same shirt, separations and ink colors as your full order. We charge $25 per color printed for this service ( e.g. 5 color front print and 1 color back print sample will cost $150 ).
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Q: How do I check the status of my order?
A: You can call or email us and we will be glad to update you on our progress. If your order has already shipped, you'll receive an email with the tracking number(s) for your package(s). If email is unavailable, please call and we will track the package(s) for you and let you know the details.
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